Duncan Calhoun spent his professional career on the operations side of magazine publishing. Russ Gibson spent the majority of his career in Human Resources and Training. The two bring cooperative skills to running a hospitality business, and both understand the importance of providing superior customer service and meeting the needs of today’s traveller.
Russ and Duncan launched The Croff House, a five room bed and breakfast in Hudson in the Spring of 2009. Three months after opening The Croff House was named the top Bed and Breakfast in Hudson on Trip Advisor and shortly after that was the #1 Bed and Breakfast in New York State. A hallmark of a stay at the Croff House is the attention to detail in every aspect of the guests’ visit while combining the luxury of a boutique hotel with the personalized service of a bed and breakfast.
In the years since The Croff House has been in operation Russ and Duncan have come to realize the need for a boutique hotel in Hudson. The Hotel needs to offer luxurious accommodations and modern amenities yet ensure guests get a sense of the rich history of the property and town. Guests expect a well-trained staff to be available and able to answer guests’ questions, make recommendations for activities and dining, resolve any problems, and simply provide excellent customer service. Guests expect a well-appointed room with a clean bathroom and luxury amenities and all the conveniences they are used to at home.
With The Barlow Russ and Duncan intend to expand the lodging options available to visitors to Hudson.